Finds the right customers
Nephew looks for a real reason to reach out, such as due service or an unfinished next step.
ExamplePast customer
Due to return
Helpful reminder ready
Customer retention for local businesses
Give good customers a clear reason to come back.
Nephew can find customers who are due, send an approved reminder, follow up after service, and help turn a return visit into a lasting relationship.
ExampleReady
Past customer
Time for the next visit
1
Who
Customers due to return are found
2
Message
A useful reminder is prepared
3
Result
Replies and bookings are tracked
The short answer
Customer retention software helps a business keep and re-engage past customers. Nephew uses the real customer history and owner rules to send a useful reminder, follow up, or return offer instead of a random blast.
Availability
Past Customer Reactivation is a Core Play. Service Recovery & Escalation and Customer Follow-Up are planned next; Service Reminders, Referrals, Memberships, and Loyalty arrive in stages.
How it helps
The work gets done. You can see what happened.
Tell Nephew the outcome. It handles the steps, follows your rules, and reports back. Start with more checks and give it more room when you are ready.
Sends a useful note
The message says why now, what the customer can do, and how to get help.
Keeps the history together
Replies, bookings, and opt-outs stay with the same customer story.
What you get
Customer Retention, without six more tools to chase.
Nephew works through the tools you already use when possible. You do not have to stitch the steps together or live in another dashboard.
01
Past customer lists
02
Due-service rules
03
Reactivation
04
Customer follow-up
05
Reminders
06
Referrals
07
Opt-out rules
08
Return booking
You stay in control
Start where you feel good. Change the rules as trust grows.
Check every step at first. Let safe work run on its own later. Approve by text or send a hard call to our team at any time.
01
Check it first
Nephew gets the work ready. You say yes before it goes out.
02
Let it run
Safe, approved work can happen right away, day or night.
03
Send it to a person
A call, question, or choice can go to the right team member.
Plays for Customer Retention
Start with one job. Let the result earn the next one.
Nephew recommends the smallest Play that can help, sets it up, and handles the work. You can check the first run, set a limit, and add more only when the result proves useful.
See all 65 Plays
Keep Great Customers Coming Back
Available firstPast Customer Reactivation
Brings past customers back when the timing is right.
Keep Great Customers Coming Back
NextService Recovery & Escalation
Catches complaints and service problems, routes sensitive cases, and confirms the customer is cared for.
Keep Great Customers Coming Back
NextCustomer Follow-Up
Checks in after the work and catches the next need.
Keep Great Customers Coming Back
Coming soonService Reminders
Reminds customers when service may be due.
Keep Great Customers Coming Back
NextReferrals
Makes it easy for happy customers to send someone new.
Straight answers
Questions owners ask about customer retention.
Will Nephew message every old customer?+
No. You choose who is eligible, why they should hear from you, and how often.
Can Nephew help with memberships or loyalty?+
Those Plays are planned later. The page labels availability so you know what can run now.
Do I stay in control?+
Yes. You choose what Nephew can do, what you want to check first, and when a person should step in. You can start small and give Nephew more work as you get comfortable.
More ways Nephew helps
Run the whole online side as one team.
Keep exploring