Waits for a good moment
A finished job or visit can trigger an approved review request.
ExampleJob complete
Review path ready
Google and Yelp, thoughtfully
Review management for local businesses
Turn good work into reviews. Keep hard moments human.
Nephew can ask happy customers for a review, help draft a warm reply, and bring a problem to your team before anything public happens.
ExampleSent
Job complete
Make the next review easy
1
Timing
Ask after a good customer moment
2
Choice
Google and Yelp links stay visible
3
Care
Feedback gets a thoughtful response
The short answer
Reputation management software helps a business request, track, and reply to customer reviews. Nephew focuses on the local-business workflow: ask after the right moment, stop when there is a problem, and keep sensitive replies with a person.
Availability
Review Requests is a Core Play. Review Replies and Reviews Into Marketing are planned later.
How it helps
The work gets done. You can see what happened.
Tell Nephew the outcome. It handles the steps, follows your rules, and reports back. Start with more checks and give it more room when you are ready.
Listens for trouble
If the customer reports a problem, the public ask stops and your team gets the story.
Helps you reply
Nephew can prepare a specific, kind reply for you to check.
What you get
Reputation Management, without six more tools to chase.
Nephew works through the tools you already use when possible. You do not have to stitch the steps together or live in another dashboard.
01
Review requests
02
Timing rules
03
Customer history
04
Issue detection
05
Reply drafts
06
Owner approval
07
Google review links
You stay in control
Start where you feel good. Change the rules as trust grows.
Check every step at first. Let safe work run on its own later. Approve by text or send a hard call to our team at any time.
01
Check it first
Nephew gets the work ready. You say yes before it goes out.
02
Let it run
Safe, approved work can happen right away, day or night.
03
Send it to a person
A call, question, or choice can go to the right team member.
Plays for Reputation Management
Start with one job. Let the result earn the next one.
Nephew recommends the smallest Play that can help, sets it up, and handles the work. You can check the first run, set a limit, and add more only when the result proves useful.
See all 65 Plays
Build a Reputation That Wins Work
Available firstReview Requests
Uses completed-job signals to ask for honest reviews and keeps Google and Yelp easy to find.
Build a Reputation That Wins Work
Coming soonReview Replies
Monitors new reviews, drafts timely replies, and sends negative or sensitive feedback to your team.
Build a Reputation That Wins Work
Coming soonReviews Into Marketing
Turns real praise into proof for your site and posts.
Straight answers
Questions owners ask about reputation management.
Can Nephew remove a bad review?+
No. Nephew can flag a review, help gather the facts, and prepare a calm reply. The platform decides whether a review breaks its rules.
Will every customer get the same message?+
No. The request can use the real service, visit, and timing while staying short and respectful.
Do I stay in control?+
Yes. You choose what Nephew can do, what you want to check first, and when a person should step in. You can start small and give Nephew more work as you get comfortable.
More ways Nephew helps
Run the whole online side as one team.
Keep exploring